Privacy Policy

Last updated: 11/1/2025

1. Information We Collect

We collect information to process your orders, provide our services, and improve your experience.

1.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Billing and delivery address
• Account login details (such as username and password)
• Order details and preferences (including dietary notes or requests)
• Messages you send to us through chat, email, forms, or order comments
• Payment information, which is processed securely through third-party payment processors. We do not store full credit card numbers on our own servers.

1.2 Information Collected Automatically

When you visit our website or use our app, we may automatically collect:

• IP address
• Device and browser type
• General location information (such as city or region)
• Pages visited, features used, and actions taken on the site or app
• Time and duration of visits

This information helps us understand how people use our services and allows us to improve performance, navigation, and content.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your orders, deliveries, or account
• Provide customer support and respond to your questions
• Improve our menu, website, app, and overall customer experience
• Send important service or policy updates
• Send marketing emails or text messages, if you choose to receive them
• Protect the security and integrity of our systems and prevent fraud

3. SMS, Notifications & Delivery Updates

As part of our service, we may send you text messages (SMS), app notifications, or emails related to:

• Order confirmations and receipts
• Delivery status updates (for example, when your order is on its way or has arrived)
• Important information about changes to our schedule or services

While we make reasonable efforts to send these notifications, we cannot guarantee SMS delivery because phone carriers and technical issues are outside our control.

You may also receive occasional promotional texts or emails if you opt in. You can opt out of marketing messages at any time by following the unsubscribe instructions in the message or contacting us directly.

4. Cookies & Similar Technologies

We may use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our site. You can usually control cookies through your browser settings. Disabling some cookies may affect how our website functions for you.

5. How We Share Your Information

We may share your information with trusted third parties who help us operate our business, including:

• Delivery and logistics partners
• Payment processors
• Website and app hosting providers
• Customer support and communication tools
• Analytics or reporting services that help us improve

These partners are only given the information necessary to perform their services and are expected to protect your information.

We may also share information if required by law, to respond to legal requests, or to protect our rights, safety, or property.

6. Data Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as it is needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you close your account or ask us to delete your information, we may still retain certain records where required or permitted by law.

8. Your Choices & Rights

You may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your account or certain personal information, subject to legal requirements
• Opt out of marketing emails or texts

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will post the updated version on our website with a new “Last updated” date.

Your continued use of our website, app, or services after changes are posted means you accept the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]